How to Book a Ride | Community Connector
How to Book a Ride
Booking a ride with the Community Connector is easy and convenient—whether you prefer using an app or speaking with someone directly. Here’s how you can get started:
🕒 Service Hours
- Microtransit
- Monday–Friday: 8:00 AM – 8:00 PM
- Saturday: 1:00 PM – 8:00 PM
- Toy Town Trolley
- Saturday: 9:15 AM – 2:30 PM
Dispatch Line: Live dispatcher available Monday–Friday, 8:00 AM – 3:00 PM.
After 3:00 PM until ride service ends, calls are for emergencies only.
🚍 Option 1: Book Through the App (Recommended)
The fastest and easiest way to book a ride is with the Community Connector Transit app, available for iOS and Android.
📲 Step-by-Step:
- Download the app:
- Create an account: Enter your name, phone number, and other basic information.
- Book your ride:
- Enter your pickup and drop-off location.
- Select the time you'd like to travel (now or later).
- Confirm your trip and wait for your ride!
- Track your driver: The app will notify you when your ride is on the way and show real-time updates.
☎️ Option 2: Book by Phone
If you prefer to speak with someone, you can call our dispatch line.
- Phone: (978) 297-3155
- Live Dispatcher Hours: Monday–Friday, 8:00 AM – 3:00 PM
- After Hours: From 3:00 PM until ride service ends, the line is for emergencies only.
- If we don’t answer, please leave a message; non-emergency calls after 3:00 PM will be returned the next business day.
📍Important Notes
- Trips must start or end in Winchendon.
- Book early when possible to help ensure availability, especially during peak hours.
- Same-day rides are available but may require a short wait depending on demand.
🧾 Need Help?
For support using the app or booking a ride, call us at (978) 297-3155 or email us at
communityconnector@winchendon-cac.org.
You can also visit the
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