How to Book a Ride

Booking a ride with the Community Connector is easy and convenient—whether you prefer using an app or speaking with someone directly. Here’s how you can get started:

🕒 Service Hours

• Microtransit
  • Monday–Friday: 8:00 AM – 8:00 PM
  • Saturday: 1:00 PM – 8:00 PM
• Toy Town Trolley
  • Saturday: 9:15 AM – 2:30 PM

🚍 Option 1: Book Through the App (Recommended)

The fastest and easiest way to book a ride is with the Community Connector Transit app, available for iOS and Android.

📲 Step-by-Step:

1. Download the app:
iOS (Apple App Store) Android (Google Play)
2. Create an account: Enter your name, phone number, and other basic information.
3. Book your ride:
   • Enter your pickup and drop-off location.
   • Select the time you'd like to travel (now or later).
   • Confirm your trip and wait for your ride!
4. Track your driver: The app will notify you when your ride is on the way and show real-time updates.

☎️ Option 2: Book by Phone

If you prefer to speak with someone, you can call our dispatch line.

• Phone: (978) 297-3155
• Live Dispatcher Hours: Monday–Friday, 8:00 AM – 3:00 PM
• After Hours: From 3:00 PM until ride service ends, the line is for emergencies only.
• If we don’t answer, please leave a message; non-emergency calls after 3:00 PM will be returned the next business day.

📍Important Notes

• Trips must start or end in Winchendon.
• Book early when possible to help ensure availability, especially during peak hours.
• Same-day rides are available but may require a short wait depending on demand.

🧾 Need Help?

For support using the app or booking a ride, call us at (978) 297-3155 or email us at communityconnector@winchendon-cac.org.
You can also visit the Communit_